Dear Rover:
Wuthering Waves is set to release on 2024/05/23 10:00 (UTC+8)! The game is now ready for pre-download. Please follow the instructions to install the game client.
✦Pre-download Instructions✦
â‘ Platforms: PC, Android, iOS; data-sharing is available between multi-platforms
â‘¡Link: https://wutheringwaves.kurogames.com/en/
â‘¢Note: A notice with "Wuthering Waves will launch on 2024/05/23 10:00 (UTC+8)" will be shown on the screen before the server opening. Please wait in patience.
✦Device Requirements✦
To ensure a smooth experience, please refer to the following requirements:
â‘ Minimum:
Android: System version 7.0 and above, Snapdragon 835, Dimensity G71/72 or processor of equivalent performance.
iOS: iOS 14 and above operating system; iPhone 11 and above models; iPad with A13 SoC or processor of equivalent performance.
PC:
<Operating System> Windows 10 64-bit
<CPU> Intel I5 (9th Gen)/Ryzen 2700
<GPU> Geforce 1060/RX570/Intel ARC A380
<RAM> 16G and above
â‘¡Recommended
Android: System version 7.0 and above, Snapdragon Gen1+/Gen2/Gen3 processor or MediaTek processor of equivalent performance.
iOS: iOS 15 and above operating system; iPhone 13 and above models; iPad with A15 SoC or processor of equivalent performance.
PC:
<Operating System> Windows 10 64-bit
<CPU> Intel I7 (9th Gen)/Ryzen 3700
<GPU> Geforce 2060/RX5700XT/Intel ARC A750
<RAM> 16G and above
â‘¢Required Storage Space
Android/iOS: 12G
PC: 25G; we recommend you install the game client to SSD
✦Game Launcher FAQ✦
Q1: The Game won't run after installation. A prompt says: "vcruntime140_1dll was not found".
A1: Please reinstall the Launcher and download the Client again. If this happens repeatedly, please follow the instructions here to install these files before running the Launcher:
a) Error when installing the Launcher:
Download this file: https://aka.ms/vs/17/release/vc_redist.x86.exe
Install the program.
Reinstall the Launcher.
b) Error when running the Launcher:
Download this file: https://aka.ms/vs/17/release/vc_redist.x64.exe
Install the program.
Reinstall the Launcher.
Q2: My screen went blank after I started the game, and when I clicked on somewhere a pop-up would say: "Program not responding".
A2: To troubleshoot this issue, please try the possible solutions below:
- Check if your device meets the specs listed above.
- Add the game to your malware protection programs' whitelists, then restart the game.
- Shut down the program and restart the game.
- Find launcher.exe in the game's installation directory. Right click→Properties→Compatibility Tab→Check the box that says "Run this program in compatibility mode"→Apply and OK. Then restart the game.
- Update your graphic driver to the latest version, then restart the game.
- Click on the "Repair" button in the top right corner to verify and repair the game's files.
If the issue persists, contact our Customer Service.
Q3: When I download the game, the download speed is slow/unstable.
A3: The download speed is subject to your internet connection and the number of concurrent downloads. Please wait patiently.
Q4: The download speed went to zero and the download was stopped.
A4: Please make sure your internet connection is working. If the download doesn't start, try pausing and resuming the download later. If this issue persists, contact our Customer Service.
Q5: My malware protection program says "dll files being modified" during the download.
A5: All downloaded content is essential for the game to function properly. If your anti-malware blocks the download, try dismissing the prompt or temporarily disabling your protection to re-download the game safely.
Q6: The game crashes or exits immediately after starting up.
A6: You can try clicking on the "Repair" button in the upper right corner of the launcher to repair the files. This might take a while. Please be patient before it is completed.
Q7: The launcher indicates "Repair Complete", but the game still crashes or exits immediately after starting up.
A7: Please restart your computer and try repairing it again. If this issue persists, please contact our Customer Service for assistance.
✦Official Customer Service Contact✦
If you encounter any questions during installing or playing the game, please contact our customer service through the following way:
Thank you for your continuous attention and support for Wuthering Waves!
